Returns and Return Policy

Arch Clothing Return Policy

At Arch Clothing, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

1. Returns

• Eligibility: Items can be returned within 30 days of the delivery date. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, with all original tags and packaging intact.
• Non-Returnable Items: Certain items, such as underwear, swimwear, and gift cards, are non-returnable. Custom or personalized items cannot be returned unless there is a manufacturing defect.
• Proof of Purchase: A valid receipt or proof of purchase is required to complete your return.

2. Refunds

• Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: Items not in their original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund at our discretion.

3. Exchanges

• Size and Color Exchanges: If you need to exchange an item for a different size or color, please send us an email at info@archclothing.co.za to reserve your item and send your item back to us.
• Defective or Damaged Items: We replace items if they are defective or damaged. If you receive a defective or damaged item, please contact us at [customer service email] with details and photos of the defect or damage.

4. Shipping

• Return Shipping Costs: You will be responsible for paying your own shipping costs for returning your item unless the return is due to an error on our part (e.g., you received the wrong or defective item).
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.
• Shipping Address: To return your product, contact customer care. Please ensure your return is adequately packaged to prevent damage during shipping.

5. Sale Items

• Final Sale: Only regular-priced items may be refunded. Sale items are final sale and cannot be returned or exchanged unless they are defective or damaged.

6. International Returns

• Customs and Duties: International returns must be sent to us with “Returned Goods” marked on the package. Any customs fees, duties, or taxes associated with your return will be your responsibility and may be deducted from your refund.

7. Contact Us
   If you have any questions regarding our return policy, please contact our customer service team at info@archclothing.co.za or call us at +27 63 040 3766.